Returns and Liability
Refund Policy
If there is a problem with your order, we will help you! If something went wrong, or your item wasn’t what you expected – we’ll do everything we can to get it right. You are welcome to contact us so that we can find a solution together.
Return Policy
We are confident that you will love your new artwork and are committed to offering the highest quality fine art products for you to enjoy! Below are our policies on returns for each product. We honour a 30 day return policy on eligible products. We do our best to offer colour accurate photography of the artwork, but some calibrations may vary between devices.
To be eligible for a return, your item must be in the same condition that you received it.
Szilvia Banki is committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve received an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. Open Edition prints are eligible for return 30 days after the date you received your order.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
Framed/Matted Open Edition Prints
Limited Edition Works
Special Collection Works
** Please note, artworks that have been altered i.e (stretched, cropped, and/or modified) after purchase are not returnable.
How do I return an original work?
Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Szilvia Banki and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please send an email info@bankiszilvia.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Once the piece safely reaches the artist, we will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please send an email info@bankiszilvia.com to give us your order information.
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to info@bankiszilvia.com.
Step 4 – We will contact you to discuss next steps.
How do I return an open edition print?
Open Edition Print Return Policy
From the time you receive your open edition print, you have 30 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
NOTE: Only open edition prints are eligible for our return policy. Limited edition prints are considered final sale items.
Step 1 – Please email info@bankiszilvia.com within 30 days of your merchandise delivery date.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
Step 3 – Repackage the print, making sure to include:
Your order number and contact information
The return portion of your original packing slip
Address the package to:
Szilvia Banki
Auhofstrasse 123/1/12
1130 Vienna, Austria
Attn: Szilvia Banki Return
Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to info@bankiszilvia.com
We are not responsible for undelivered returns. We will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Final Sale Items
Our money-back guarantee is NOT applicable to the following final sale items:
Framed/Matted open edition prints
Limited Edition works
Special Collection works
What to Do if the Print Arrives Defective
Step 1 – Please email info@bankiszilvia.com within 30 days of your merchandise delivery date.
Step 2 – Take photos of the defective print and the packaging and email the photographs info@bankiszilvia.com.
Step 3 – After reviewing the photographs, we will ship a replacement print for your defective purchase.
Liability
We do not take liability for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products within the care of customers.
All product descriptions are clear and concise. It is not our duty to compensate customers who do not read the information provided within before purchase. This applies to any and all public pages within bankiszilvia.com.